Stock Availability
Warequip Solutions will endeavour to supply all items
published in their online stores. Where an order cannot be filled immediately
you will be advised as soon as possible via email of the estimated delivery
date and your order is backordered. If you need to cancel your order due to
delayed delivery please advise as soon as possible.
Delivery Standards
In most cases items are shipped via Aust Post e Parcel
unless they exceed the size limitations of Aust Post. Warequip will endeavour
to despatch all orders within 1-2 working days of receiving your order.
Aust Post standard delivery time is within 3-7 business days from
despatch. If you wish to have your items delivered via couriers please contact
our customer service department toll free 1800 337 711 to place your
order. Warequip Solutions accepts no responsibility for Aust Post postage
delays as this is out of our control. During busy postage period (e.g.
Christmas) delivery times may increase. Warequip will not refund delivery
charges due to delayed delivery.
Tracking Your Item
Once your order is despatched via Aust Post you will receive
an email from Aust Post with tracking details, you can track your order online
at www.austpost.com.au. If your
order is shipped via another courier, tracking details can be provided upon
request.
Tax Invoices
Warequip Solutions will supply a compliant tax invoice with
the delivery of your goods.
Incorrect Details Supplied
In the event that you supply incorrect delivery information and
your parcel is unable to be delivered, the items will be returned to Warequip
Solutions who will contact you to confirm redelivery details. In cases where
incorrect details have been supplied, a re-delivery charge will apply.
Unclaimed Items
Aust Post will attempt to deliver your goods to your
address. However, if you are not home or unavailable at the time of delivery a
card will be left notifying you of a pickup location (generally your local post
office). These items are held at this location for a Maximum of 7 days upon
which they are returned to Warequip Solutions and you will be charged a
re-delivery fee for a second delivery.
Transit Cover and Lost Parcels
If Transit Cover is selected on check out your goods are
covered if they are lost in transit. If Aust Post deem your item lost in
transit, Warequip Solutions will provide replacement goods sent to you at no
additional charge.
If no Transit Cover is selected and your goods are lost in
transit you are not entitled to compensation. Warequip Solutions will lodge a
claim with Aust Post to try and locate the item, however no replacement is
supplied.
Returns
You can return items to us if they are:
faulty
incorrectly described
different from sample shown
not of an acceptable quality
To ask for an exchange, repair or refund, you’ll need to
provide evidence that you purchased the product from us via an order
confirmation, tax Invoice or proof of purchase.
All claims must be made in writing (with images if relevant)
within 7 days from date of delivery tosales@warequip.com.au.
We will assess the claim and if it is found to be faulty or unfit for its
intended purpose we will offer you an exchange, repair or refund (depending on
issue).
All refunds issued will be made using the same method as
your original payment.
If parts can be supplied to replace damaged components,
Warequip Solutions will post these free of charge.
If your item needs to be returned to Warequip Solutions for
repair or exchange, Warequip Solutions will provide you the appropriate postage
label and you simply lodge the package at your local post office (no postage
charge to you). Warequip Solutions will return the repaired item to you at no
additional charge once repaired.
Warranty Returns
Warequip Solutions warrants its products for a period of 12
months against defects in materials and workmanship under normal use and
service. Please refer to our returns procedure and follow this same
procedure for warranty claims.
Change of Mind Returns
Goods will not be accepted for credit unless prior agreement
is made with Warequip Solutions and a Return Authority Form is issued. Any
change of mind returns will incur a restocking fee (50% of the invoice value)
and it is the purchaser’s responsibility to return the goods to Warequip
Solutions. No freight charges will be credited for change of mind
returns.
Product Images
All product images on this website are for representational
purposes only and actual product may vary in appearance or colour (excluding
specific coloured items) due to changes from the manufacturer. We do not
accept responsibility for manufacturer changes in appearance of genuine parts
where parts still perform the expected function
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